About Me
I'm a results-driven project manager and operations strategist with over 14 years of multifaceted experience leading high-impact teams across logistics, training, customer support, and military family coordination—like a conductor harmonizing chaos into seamless success. From my days as a US Army Family Readiness Group Coordinator, where I orchestrated morale-boosting events for 100+ families, juggled budgets, and advocated for stakeholders amid high-stress deployments, to my current leadership role at UPS, I've honed strong skills in meeting demands of high-value accounts while leveraging employee relationships to streamline efficiency and ensure satisfaction for both customers and the corporation.
Let's connect if you're passionate about operational excellence, customer engagement and experience, or transforming teams through analytics—I'm eager to collaborate and share insights!
Core strengths
What I bring to any team I have the pleasure of being a part of
As a self-driven self-starter and avid self-educator, I discovered data analytics through Tech-Moms—a powerhouse organization empowering women with tech skills—and now thrive on weaving insights from overwhelming datasets into actionable strategies that boost efficiency and foster structured, collaborative environments. Data analytics, project management, and customer engagement blend seamlessly for me, amplified by my deep passion for leadership: I turn data into compelling stories that inform decisions, align teams, and elevate experiences. Hands-on with tools like Excel, Tableau, Power BI, SQL, and DOMO—and recently certified in analytics and web development via Tech-Moms—my mission is to deliver data-informed strategies that scale operations while keeping the human element at the heart of every project. Let's connect if you're passionate about operational excellence or transforming teams through data!
Data Analytics & Visualization: Proficient in Excel, Tableau, Power BI, and SQL for dashboard creation and insight derivation (e.g., revenue trends).
Project Management: Developing plans, budgets, and timelines for on-time delivery, as in military coordination and UPS optimizations.
Tools & Software: Advanced in Salesforce, DOMO, and web foundations (HTML/CSS/JS) for operational tracking and support.
Process Improvement & KPI Optimization: Root cause analysis and metrics tracking to boost efficiency, like achieving 100% response rates.
Certifications & Training: Data Analytics and Web Development (Tech-Moms, 2025/2024); Associate's in General Studies (Barton, 2022).
Leadership & Mentorship: Guiding cross-functional teams and mentoring supervisors to build resilience and engagement, as in UPS and military roles.
Communication & Advocacy: Advocating for stakeholders and facilitating meetings to foster trust and clarity in high-stress environments.
Problem-Solving & Adaptability: Navigating ambiguity with root cause analysis to drive scalable improvements, reducing recontacts by 97% at UPS.
Team Building & Collaboration: Recruiting and aligning volunteers/teams for efficient event execution serving 100+ families.
Customer & Employee Engagement: Enhancing experiences through feedback-driven culture and service quality checks at UPS.
Soft Skills
Hard Skills
My Projects
Explore my data analytics projects and insightful dashboards here.
Data Sets to Storytelling: What story does your data want to share?
Big datasets can feel daunting and downright overwhelming—like a chaotic treasure hunt gone wild. But I can spot the magic: an opportunity to unearth the hidden story amid the chaos, revealing insights that spark actionable steps for businesses to thrive in their sweet spots.
Get in Touch with Me
I'd love to talk about how I can help your business come to life through data storytelling
