Professional Summary
Results-driven project manager and operations strategist with over 14 years of experience leading high-impact teams in logistics, training, customer support, and military family coordination. Expertise in blending data analytics with people-centric leadership to streamline workflows, elevate customer experiences, and align teams for efficiency in fast-paced environments. At UPS, led supervisors to achieve 100% Salesforce response rates and reduce recontacts to under 3% through root cause analysis and stakeholder engagement; previously coordinated events for 100+ families as US Army Family Readiness Group Coordinator, managing budgets and advocating amid high-stress deployments. Self-driven self-starter and self-educator certified in data analytics and web development via Tech-Moms, proficient in Excel, Tableau, Power BI, SQL, and DOMO. Passionate about leveraging insights to drive scalable strategies, mentor teams, and deliver value for customers and corporations.
Professional Experience
Business Supervisor at UPS
Salt Lake City, UT United States
Supervise a fleet of 80 drivers and a team of part time supervisors as well as a team of hazardous material acceptance auditors. Managing the customer engagement and employee engagement as well as cross functional operations.
• Focused on customer service by using data to influence the team, ensuring a 100% response rate in salesforce and maintaining efficiency by reducing to a 3% second request rate.
• Conduct root cause analysis to identify performance gaps, specifically focusing on employee performance, and implemented targeted training to sustain results. • Collaborate across teams to improve logistics workflows and compliance reporting. Driving camaraderie with the focus of improved product for the consumer.
Operations Training Specialist at UPS
Salt Lake City, UT United States
I was responsible for the implementation and training of the seasonal employees to ensure adherence to safety, service, and performance by conducting on car training.
• Developed data-backed training and Standard Operating Procedures based on safety, service and performance metrics.
• Reduced the safety risk by 12% through consistent training and reinforcement to the methods and procedures.
82nd Engineers Battalion- US Army Family Readiness Community Engagement Manager
Fort Riley, Kansas United States
Led family readiness operations supporting over 100+ military families, enhancing morale, cohesion, and communication across Soldiers, civilians, and volunteers.
Directed all aspects of Family Readiness Group (FRG) programs, aligning with Army Regulation AR 608-1 to fulfill commander’s readiness goals.
Scheduled, facilitated, and led company-wide engagement meetings to improve family involvement and resilience.
Managed a team of volunteers, delegated responsibilities, and increased participation in support events and communication initiatives.
Acted as primary liaison between company and battalion-level FRG leadership, ensuring information flow and coordinated response to emerging needs.
Identified family support gaps and implemented solutions, improving readiness and reducing stressors during deployments.
Oversaw and tracked use of appropriated funds to ensure compliance and effective resource allocation.
Served as spokesperson for the company FRG, advocating for family needs and presenting concerns directly to military leadership.
82nd Engineers Battalion- US Army Family Readiness Community Engagement Manager
Fort Riley, Kansas and Fort Richardson, Alaska United States
Coordinated logistics, communication, and volunteer staffing for morale and engagement events serving 100+ military families.
Initiated planning committees, recruited and motivated volunteers, and executed large-scale family activities aligned with the unit training calendar.
Collaborated with FRG leadership to determine scheduling, funding, and promotional needs for events such as pre-deployment briefings and newcomer orientations.
Managed event publicity through newsletters and internal communication channels to drive attendance and participation.
Ensured compliance with Army Family Readiness guidelines and aligned activities with the commander’s objectives.
95th Chemical Company US Army Family Readiness Military Family Engagement Specialist
Fort Richardson, Alaska United States
Provided consistent one-on-one outreach to support the well-being of spouses during deployments and transitions, maintaining biweekly check-ins and tracking concerns.
Acted as a key liaison for families, delivering timely updates, addressing concerns, and escalating critical issues to FRG leadership.
Played a vital role in welcoming new families, offering orientation support, and reinforcing connection within the support network.
Maintained detailed contact logs to ensure accountability and continuity in family support services.
Attended all FRG meetings and acted as a stabilizing influence during high-stress periods by proactively dispelling misinformation and supporting family resilience
Data Analytics
Tech-Moms, Lehi | 2025
During Tech-Moms class I created 5 dashboards using SQL, Looker, Tableau, Excel, and PowerBI.
• I learned data cleaning and analysis relevant to reporting. Root cause inquisition was useful in diving deep into these projects to uncover valuable insights that could be applied to the businesses.
• Document preparation and data storytelling to showcase the findings to make the tasks of data analysis not only useful, but relevant
Technical Projects
Freelance Web Developer
• Designed and launched responsive websites using HTML, CSS, and JavaScript.
• Optimized user experience through SEO and usability improvements.
Tech-Moms, Lehi | 2024
Education
American Public University
Tech-Moms
Barton Community College
B.A. in Business (in Progress)
Data Analytics (2025)
Foundations Web Development (2024)
A.A. in General studies (2023)
Development
Women In Operations
UPS, Salt Lake City, UT 2022
Mentor for Explorer Days
SheTech, Utah 2025
FSO Board Member
Franklin Discovery Academy Vineyard, UT 2025
Technical Skills
• SQL
• Tableau, PowerBI
• Looker Studio
• SEO, AI Prompting
• Data Cleaning
• Microsoft Office Suite
• Excel
• Salesforce
• Canva
• Github
• Customer Support Ops
• Data Visualization
• Root Cause Process
• Cross-Functional PM
• Team Leadership
• Mentorship
• KPI Optimization and analysis
• Complex Problem Solving
• Fairy Gardener